Driving OEM Quality
Strategic Quality for Automotive Assembly Plants. Our time-tested quality improvement processes help modern assembly plants to achieve greater manufacturing efficiency and higher vehicle quality.
Unmatched Experience
- Our partner plants routinely top the JD Power Initial Customer Satisfaction surveys.
- Our partner plants are routinely recognized for manufacturing efficiency by The Harbour Report.
- Our partner plants include Big Three and transplants, and range from final vehicle assembly to engine plants.
Measurable Impact Product Action delivers a measurable impact on an assembly plant. We help you to lower your costs, and to improve your quality.
- Greater line uptime.
- Lower scrap costs.
- Lower early warranty costs.
- Lower outbound PPM.
- Faster supplier development.
Extensive Market Knowledge
Product Action counts among its largest customers the best, the brightest, and the most innovative in the business. We understand how to design and execute quality improvement programs that deliver results. We have built on-site immediate-reaction programs and offsite containment programs with:
General Motors. Enhanced Supplier Engagement Process (ESEP) provider at 6 locations: Mishawaka, IN; Moraine, OH; Wilmington, DE and St. Catharines, ON; Windsor, ON. The NAVO plants include: Mishawaka, IN; Moraine, OH; Wilmington, DE and St. Catharines, ON. The Powertrain plants are Windsor and St. Catharines, ON. Product Action has GM certified trainers to deliver QSB, LEP and Drill Deep & Wide workshops.
Toyota. Exclusive on-site provider at TMMK, TMMI, and TMMAL. Approved provider at TMMTX.
Chrysler. Exclusive Third Party Containment and Problem Resolution (3CPR) provider at 11 plants: JNAP, TNAP, TSAP, KEP, NAP, BAP, TSP, GEMA, DAP, SHAP, and KTP.
Honda. Exclusive in-house containment provider at the East Liberty Plant, Marysville Auto Plant, Marysville Motorcycle Plant, and Anna Engine Plant. Approved source at Honda Transmission Manufacturing and Honda Manufacturing of Alabama.
Nissan. Selected as the sole provider of quality inspection services at both North American assembly plants: Smyrna, TN and Canton, MS.
Ford. Approved provider of Parts Quality Confirmation Process (PQC) with engineering support. Certified supplier since 1980.
Subaru. Selected as the sole provider of quality inspection services at the Lafayette, IN facility in January 2006.
Non-Automotive Experience
- Marine - Mercury Marine
- Medical - Wheelchair / Walker manufacturer, Diabetic Devices manufacturer
- Furniture - Haworth, Herman Miller Inc.
- Appliances - Whirlpool / KitchenAid
- Water Purification - Pentair Waterworks
- Recreational Vehicles - Harley-Davidson, Honda, Arctic Cat
- Industrial / Commercial Engines - Cummins, Navistar, Caterpillar, AM General - H1, Kohler
- Other - Diebold
Disciplined Processes
Product Action delivers superior results, including higher productivity and accuracy, than anyone in the quality business by using disciplined processes:
Methodical Recruiting. We use behavioral interviews and pre-employment testing to hire the best people.
Effective Supervisor Training. We train our people with customized programs that include classroom education, web-based Product Action University, and online certification testing.
Standardized Work. We require standardized work throughout the company, capturing significant efficiency advantages.
Written Work Instructions. All of our jobs are conducted in accordance with written work instructions.
Formal Risk Assessment. We use formal risk assessment tools to identify and mitigate risks, avoiding costly errors.
Layered Audit in the Project Resource Center. The Coaches in our Project Resource Center review job setups throughout the company, making sure that Lessons Learned become Lessons Used.
Performance Management via SCORE. This audit-based program focuses on our best practices and is used as an inspector incentive.
Data Analysis and Reporting. Our data reporting team can analyze and report on your quality data, helping you to improve.
Capabilities You Need Product Action has the resources to deliver behind our promises:
Professional. Trained employees.
Dedicated. Resources dedicated to you alone.
Surge Capacity. We have fielded cohesive inspection teams of 75+ people overnight.
Geographic Reach. We have deployed coordinated teams to handle the same issue in three states overnight.
Round-the-Clock Coverage. We can launch new projects 24x7, including weekends and holidays.
Subject Matter Experts. To handle the full range of modern systems and components.
Integrated Engineering. We can integrate quality engineering into our on-site inspection services, helping your supply base to learn faster.
Integrated Education. We can create customized educational programs to address issues that occur throughout your supply base.
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